INSIGHT
Ideas, insights and perspectives on what’s happening tomorrow.
Explore cultural shifts, emerging behaviours and strategic opportunities across global industries and markets.
Designed Friction by Artificial Intelligence
AI is being sold on speed. Faster workflows, faster service, faster content and faster decisions. But speed alone does not create trust, confidence or real productivity. As AI moves deeper into products, services and customer experiences, the challenge is no longer simply what can be automated. It is where people still need visibility, judgement and control. This article explores why the best AI products will use designed friction, moments of consent, explanation, editability and reversibility, to help people move faster without feeling passive, exposed or replaced.
Mobilities Reassurance Layer
Mobility innovation is often framed around smarter systems, cleaner technology and greater convenience. But people do not change how they move simply because better infrastructure exists. They change when new behaviours feel clear, reliable, low-risk and emotionally worthwhile. This article explores the need for a “reassurance layer”: the emotional, informational and sensory infrastructure that helps people trust EVs, rail, shared mobility and connected transport systems enough to use them.
Wellbeing by Design
Wellbeing by design is about turning emerging health, sensory and longevity trends into products, spaces and services that genuinely improve everyday life. By combining insight, innovation and human-centred design, brands can create credible, restorative and personalised experiences that help people feel better, not just do more.
The Influence of Exonomics
Exonomic pressures are now a stronger predictor of behaviour than age, redefining how people access and engage with technology. As living costs rise and global access to the latest technologies is ever harder to keep up with, digital participation is being reshaped by affordability, infrastructure, and skill. Welcome to the Tech Access & Fluency Era, where design and innovation strategy decode new behaviours to design for inclusion and create value from constraint.
The Human Cosmos | Part 3
As humanity looks outward to the cosmos, we’re forced to rethink how we live together here on Earth. Our Earth Reframed explores what it means to design societies, cultures, and systems for an age where planetary citizenship matters as much as national identity. This isn’t about escaping Earth. It’s about designing futures that allow both our planet and our species to thrive in an interconnected universe.
The Human Cosmos | Part 2
Space is no longer a distant dream, it’s entering our daily lives. With telescopes detecting signs of life on distant worlds and private companies making spaceflight a commercial reality, the cosmos is shifting from abstract to tangible. In part two of The Human Cosmos, we explore the cultural, ethical, and human-centred implications of a universe within reach, and what it means for the future of design, business, and humanity itself.