INSIGHT
Ideas, insights and perspectives on what’s happening tomorrow.
Explore cultural shifts, emerging behaviours and strategic opportunities across global industries and markets.
Designed Friction by Artificial Intelligence
AI is being sold on speed. Faster workflows, faster service, faster content and faster decisions. But speed alone does not create trust, confidence or real productivity. As AI moves deeper into products, services and customer experiences, the challenge is no longer simply what can be automated. It is where people still need visibility, judgement and control. This article explores why the best AI products will use designed friction, moments of consent, explanation, editability and reversibility, to help people move faster without feeling passive, exposed or replaced.